QSR & restaurant delivery management: Deliver every order like it matters.
Food is only as good as the moment it arrives. Adloggs matches every order to the right rider or 3PL partner around your kitchen's prep time, and gives customers a live ETA, across every outlet from one platform.
- Kitchen-aware dispatch
- Own riders + 3PL partners
- POS & API order intake
At a glance
What does Adloggs do for restaurants?
Adloggs is an AI-powered delivery platform for quick-service restaurants, restaurant chains and cloud kitchens. It brings orders from your POS, ordering platform or the Adloggs API into one queue, assigns each one to the best in-house rider or 3PL partner based on distance, kitchen prep time, traffic and SLA, and tracks it live to the customer's door.
- Built for
- QSR chains, multi-outlet restaurants, cloud kitchens and food brands that deliver their own orders.
- The delivery problem
- Short delivery windows, lunch and dinner peaks, and riders coordinated over calls and chat groups across outlets.
- How Adloggs helps
- Kitchen-aware AI dispatch, batching of nearby drops, own fleet plus 3PL partners, and live tracking with proactive ETA and delay alerts.
- Works with
- POS and ordering systems through integrations or the REST API and webhooks, and connected 3PL partners such as Shadowfax, Porter, Borzo and Rapido.
The challenge
Why restaurant delivery breaks at peak
A kitchen can cook perfectly and still lose the customer in the last mile. The hard part is not one order. It is hundreds of them, landing at once, across many outlets.
Rider and kitchen out of sync
Riders who arrive too early wait at the counter. Riders who arrive late leave food on the pass. Either way, the customer waits.
Peaks your fleet can't cover
Lunch, dinner and weekend spikes need more riders than you keep on shift, and calling partners one by one takes time you don't have.
Every outlet runs its own way
Store managers dispatch over phone calls and chat groups, so head office has no single view of orders, riders or delays.
“Where is my order?”
Without live tracking, every delay becomes a support call, a cancelled order or a poor rating.
Adloggs intelligence
How Adloggs runs restaurant delivery
One delivery layer across every outlet, built around how kitchens actually work.
Kitchen-aware dispatch
Adloggs assigns the best rider or partner fleet for each order based on distance, kitchen prep time, traffic and SLA, so food leaves the pass on time.
How LoggiAI allocates ordersRoutes that club nearby orders
AI routing cuts detours and clubs nearby orders, so one rider can cover close drops in dense, high-traffic zones.
How Routa plans routesOwn riders and 3PL partners, together
Run your own riders and several 3PL partners from one dashboard, so a busy peak doesn't turn into lost orders.
Explore delivery orchestrationLive tracking and proactive alerts
Customers get live tracking and proactive alerts on ETA, delays or rider changes, which means fewer support calls and better ratings.
Every outlet, one view
Head office sees every outlet at once, while store teams see the orders and riders that matter to them, with role-based access.
Performance by outlet
Track delivery times, delays and SLA metrics across outlets, and trace problems back to their cause with the ControlX control tower.
Root cause analysis
How it works
How a restaurant order moves through Adloggs
Seven steps from the moment the order lands to the moment it is delivered. Each one runs automatically, and your team can step in at any point.
Live workflow
#R1040
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Kitchen
Prep time is part of the dispatch decision, so the rider is matched to when the food will actually be ready.
Prep 9 min
Order
Orders from your POS, ordering platform or the API land in one queue, prepaid or cash on delivery.
IntegrationsKitchen
Prep time is part of the dispatch decision, so the rider is matched to when the food will actually be ready.
Assignment
LoggiAI picks the best in-house rider, or a 3PL partner when your fleet is stretched, weighing distance, traffic, availability and SLA. Your team can always override.
LoggiAIRider
The rider gets the order on the Adloggs mobile app and shares live GPS back to your dashboard.
Customer
The customer follows a live tracking link with an accurate ETA, and gets an alert if anything changes. Updates can also go out on WhatsApp.
ZoyaDelivery
Proof of delivery closes the order, the status flows back to your systems by webhook, and the outcome feeds outlet-level analytics.
ControlX
AI in the loop
Where AI makes the call during a rush
At peak, a dispatcher makes hundreds of small decisions an hour. Adloggs AI agents make the routine ones in real time, and your team handles the exceptions.
Who takes this order, and when?
- Kitchen prep time
- Rider availability
- Distance
- Traffic
Decision: Best rider, timed to the food
LoggiAI · AI allocation engineOwn rider or 3PL partner?
- Fleet load
- Partner capacity
- Delivery SLA
- Cost
Decision: Overflow to the right partner at peak
LoggiAI · AI allocation engineOne trip or two?
- Drop locations
- Rider capacity
- Geo-clusters
Decision: Nearby orders clubbed into one route
Routa · Routing & planning
Fleet & partners
Your riders at the core, partners on call
Keep your own riders for everyday volume and bring in partner capacity for peaks, in one dispatch flow.
Own riders
In-house riders with shifts, wages, incentives and scorecards managed in Adloggs.
Agency fleets
Contracted rider capacity for lunch, dinner and weekend peaks, coordinated in the same place.
3PL partners
Connected delivery partners take overflow orders, tracked in the same dashboard as your riders.
Customer experience
What your customer sees
The customer never sees the dispatch logic. They see a clear, honest update at every step, from the kitchen to the door.
Live tracking link
Real-time rider location and an accurate ETA.
Proactive alerts
Customers hear about a delay or rider change before they have to ask.
WhatsApp and voice
Zoya answers order questions on WhatsApp and Vox handles delivery calls.
In your brand
White-labelled tracking and notifications.
- Order confirmed
- Being prepared
- Rider assigned
- Picked up · on the way
- Arriving now
- Delivered
Business value
What changes for your operations team
| Area | Without a delivery platform | With Adloggs |
|---|---|---|
| Dispatch | Store staff call riders and chase partners | AI assigns riders and partners automatically, timed to prep |
| Peaks | Orders queue while you look for riders | Overflow goes to connected 3PL partners from the same dashboard |
| Customer updates | “Where is my order?” calls | Live tracking, ETAs and proactive delay alerts |
| Outlet visibility | Every outlet reports differently | One live view across outlets, with role-based access |
| Improvement | Problems found after the complaint | SLA metrics and root causes by outlet |
Trust & control
Built to be trusted with your deliveries
The platform guarantees behind every order: who can see what, who is delivering, and who stays in control.
AI with a human override
AI handles the routine decisions. Manual controls and custom clusters stay available whenever your team wants to decide.
Backed by: Manual controls · Custom clusters
Riders you can vouch for
VerifyOS checks identity, liveness and documents, and scores rider compliance before and during work.
Backed by: VerifyOS
Your brand, not ours
Adloggs can be white-labelled, so dashboards, tracking links and notifications carry your brand.
Backed by: White-label
Access you can audit
Role-based access and audit-ready logs, so every team sees only what it should and every change can be traced.
Backed by: Role-based access · Audit logs
Open by design
A REST API and webhooks for orders, tracking and service availability. Adloggs also participates in the ONDC logistics ecosystem.
Backed by: REST API · Webhooks · ONDC
One city to many
The same platform runs a single outlet or a multi-city operation, without changing systems as you grow.
Backed by: Multi-city
FAQ
QSR & restaurants delivery FAQs
Straight answers to the questions operations and business teams ask most.
What is restaurant delivery management software?
Restaurant delivery management software runs the delivery side of a restaurant business. It takes orders from your POS or ordering platform, assigns riders or delivery partners, plans routes and tracks every order to the customer, replacing phone calls, chat groups and spreadsheets.
How does Adloggs decide which rider takes a restaurant order?
LoggiAI weighs distance, kitchen prep time, traffic, rider availability and the delivery SLA, then assigns the best in-house rider or 3PL partner. Store teams can always override the assignment manually.
Can Adloggs use 3PL partners when our riders are busy?
Yes. Adloggs runs your own riders and connected 3PL partners from one dashboard, so orders can go to partners such as Shadowfax, Porter, Borzo or Rapido when your fleet is stretched at peak times.
Does Adloggs work for cloud kitchens and multi-outlet chains?
Yes. Adloggs gives head office one view across every outlet or kitchen, with role-based access so each store team sees the orders and riders relevant to it. It scales from one city to many.
Can customers track their food order live?
Yes. Customers get a live tracking link with an accurate ETA and proactive alerts about delays or rider changes. Tracking and notifications can be white-labelled in your brand.
Does Adloggs integrate with our POS or ordering platform?
Adloggs integrates with POS, OMS and e-commerce platforms, and offers a REST API with webhooks for custom systems. It handles both prepaid and cash-on-delivery orders.
See it on your own orders
See Adloggs run your qsr & restaurants deliveries
Walk through your delivery flow with our team: your channels, your fleet mix and your SLAs, on the live platform.