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ADLOGGS SHIPX · AI COURIER MANAGEMENT SYSTEM Courier management system
for every parcel in India.

Adloggs ShipX is a multi-courier shipping platform for intercity and same-city parcels. It compares courier rates, picks the best courier, creates the label, books pickup and tracks every parcel, with NDR, RTO and COD in one account. Pilot opens in 2027.

  • Multiple couriers, one dashboard
  • Intercity + same-city delivery
  • AI courier selection
  • Built for agencies to resell
Pilot 2027
early access open
Multi-courier
plus Adloggs riders
1 dashboard
for NDR, RTO and COD
Shipment SX-24817 · Chennai → MumbaiIn transit · Courier B
Illustrative example on a real map of India: ShipX compares three couriers for a 1.2 kg cash-on-delivery parcel from a seller in Chennai to a customer in Mumbai, picks the surface courier via Bengaluru on NH48 for its lower return risk, and tracks it hub by hub, through an NDR fixed on WhatsApp, to delivery and COD collection. Couriers, rates and times are sample values.

01 / WHAT IS A COURIER MANAGEMENT SYSTEM

What is a courier
management system?

A courier management system is software that lets a business ship parcels through several courier companies from one account: compare courier rates, choose a courier, create the airway bill (AWB) and shipping label, schedule pickup, track delivery, and settle cash on delivery (COD) and courier invoices.

Adloggs ShipX is an AI courier management system from Adloggs, Coimbatore, India. ShipX combines courier partners for intercity shipping with Adloggs riders for same-city delivery, lets delivery agencies resell courier shipping and earn commission, and uses ControlX for exception alerts and LoggiAI for courier selection.

SHIP

Brands, D2C and retail

Create, route, track and reconcile every parcel across couriers and Adloggs riders, for every branch, from one place. A courier management system for D2C brands that ship intercity and same-city.

RESELL

Delivery agencies

A new revenue line: resell ShipX to your merchants, earn commission on every parcel, and get paid for first-mile pickups and same-city deliveries.

Adloggs for delivery agencies
CARRY

Courier partners

Shipment volume through one integration, with performance and billing visibility across every lane.

Shipping terms, explained

01Courier aggregator vs courier management system
A courier aggregator resells several couriers' rates through one account. A courier management system does that and also runs the operation around it: courier allocation rules, labels and pickups, tracking, NDR and RTO workflows, COD and invoice reconciliation. ShipX adds Adloggs riders for same-city delivery and a reseller model for agencies.
02AWB (airway bill)
The tracking number and document a courier issues for each parcel. ShipX creates the AWB and the shipping label, usually a 4×6 thermal label, when the courier is assigned.
03NDR (non-delivery report)
The courier's report that a delivery attempt failed, with a reason such as customer not available, wrong address or refused. Each NDR needs a decision: reattempt, update the address or return.
04RTO (return to origin)
A parcel sent back to the seller after delivery fails. RTO costs the forward and return freight, and is most common on cash-on-delivery orders.
05COD remittance
The transfer of cash collected by the courier on cash-on-delivery orders back to the seller, usually on a fixed weekly cycle after delivery.
06Early COD
COD remittance paid out before the standard cycle, so sellers get cash from delivered orders sooner. In ShipX, early COD arrives in the Scale phase.
07Weight discrepancy
When the courier's measured weight is higher than the declared weight and the shipment is charged at the higher slab. Sellers dispute it with photos and dimensions.
08Pincode serviceability
Whether a courier can pick up from and deliver to a given pincode, and at what speed. A courier management system checks it before assigning a courier.

02 / HOW SHIPX WORKS

From order to doorstep
in four steps.

Every parcel follows the same path, whether it's one shipment or ten thousand: compare courier rates, allocate, print the AWB and label, schedule the pickup, then track and reconcile.

  1. 01 / CREATE

    Create the shipment

    Add one parcel, upload a bulk file, or send orders by API and webhooks. Shopify and WooCommerce connect in the Scale phase.

  2. 02 / ALLOCATE

    Compare rates and allocate

    ShipX checks pincode serviceability and courier rates for the pickup and delivery pincodes, then assigns a courier using your rules, with automatic fallback.

  3. 03 / SHIP

    AWB, label, pickup, manifest

    Generate the AWB and shipping label, schedule the courier pickup and print the manifest. Same-city parcels can go with Adloggs riders.

  4. 04 / TRACK

    Track and reconcile

    One tracking view across couriers. Failed deliveries, returns, COD and courier invoices are handled in the same dashboard.

Create shipments from

  • Single parcel
  • Bulk CSV upload
  • API and webhooks
  • Shopify (Scale)
  • WooCommerce (Scale)

03 / AI COURIER MANAGEMENT

AI that picks the right
courier for every parcel.

The cheapest courier isn't always the best one. ShipX weighs cost, delivery speed and the chance of a return for each pincode, and learns from every delivery.

LAUNCH · PILOT 2027

Rule-based courier allocation

Set courier priority by zone, weight, payment mode or order value. Block a courier on a lane, and let ShipX fall back automatically when one can't serve a pincode.

LAUNCH · PILOT 2027

AI control tower for shipments

ControlX, the Adloggs AI control tower, watches every shipment and flags stuck, delayed or failed parcels, so your team acts before the customer calls.

About ControlX
SCALE · LATE 2027

AI NDR automation on WhatsApp

When a delivery fails, a WhatsApp NDR bot asks the customer to confirm the address or pick a new slot, and sends the reattempt to the courier.

INTELLIGENCE · 2028

AI courier selection

LoggiAI, the Adloggs allocation engine, scores every courier on each lane and picks the best one per parcel, balancing cost, speed and delivery success: smart courier routing, per order.

About LoggiAI
INTELLIGENCE · 2028

RTO prediction and COD risk scoring

Predictive COD risk scoring flags orders likely to come back before they ship, so you can confirm the order, ask for prepaid or choose a courier with a better success rate.

INTELLIGENCE · 2028

ETA prediction and pincode intelligence

Delivery dates promised from real lane performance rather than courier averages, with pincode serviceability intelligence and automatic cost optimisation across your courier mix.

Launch: pilot 2027 · Scale: late 2027 · Intelligence: 2028

04 / NDR, RTO AND COD

Fewer returns. Faster cash.
Clean books.

Failed deliveries, returns and cash collection are where shipping margins disappear. ShipX puts each one in a workflow with an owner.

NDR and RTO management

  • Every failed delivery (NDR) in one queue, with the courier's reason. Launch.
  • Reattempt, update the address or return, in one click. Launch.
  • Return to origin (RTO) tracked back to your warehouse. Launch.
  • Reverse pickups, returns and exchanges arrive in the Scale phase.

COD, wallet and billing

  • COD per shipment, shown as collected, in transit and remitted. Launch.
  • Prepaid wallet with GST invoices for every shipment. Launch.
  • Early COD remittance and courier invoice reconciliation arrive in the Scale phase.
  • Weight discrepancy disputes and weight freeze arrive in the Scale phase.

How to reduce RTO on COD orders: act on every NDR the same day, confirm the address and intent with the customer before a reattempt, choose the courier with the better success rate for COD at that pincode, and nudge risky COD orders to prepaid.

05 / FOR DELIVERY AGENCIES

Turn your agency into
a shipping business.

ShipX is a courier reseller platform for delivery agencies: onboard your own merchants, ship on their behalf, set your own rates and earn on every parcel.

  • LAUNCH · PILOT 2027

    Sub-merchant onboarding

    Add merchants under your agency and ship on their behalf, with a master agency, agency, branch and sub-merchant structure.

  • LAUNCH · PILOT 2027

    Markup rate cards

    Set your own rates over the courier cost for each merchant: a white-label shipping platform for agencies.

  • LAUNCH · PILOT 2027

    Commission ledger

    See what you earned on every shipment, merchant and courier.

  • SCALE · LATE 2027

    First-mile pickup

    Your riders collect parcels from merchants and hand them to couriers, and you are paid for every pickup.

  • SCALE · LATE 2027

    Same-city last mile

    Your riders deliver local parcels, with payouts and early commission.

Run a delivery agency?

06 / COMPARE

ShipX vs a single courier
vs a courier aggregator.

The three common ways to ship parcels in India, side by side. “Varies” means it depends on the provider: check each provider's current features before you decide.

ShipX compared with a single courier account and a typical courier aggregator
What you needSingle courier accountTypical courier aggregatorAdloggs ShipXCourier management system
Couriers in one accountOneSeveralSeveral, plus Adloggs riders
Rate comparison per parcelNoYesYes
Courier choiceFixedManual or rule-basedRules at launch, AI per parcel from 2027
Same-city delivery with ridersVariesVariesYes, through Adloggs riders
Agencies can resell and earnNoVariesYes: rate cards, sub-merchants, commission
Exception control towerThe courier's own trackingVariesControlX across every courier
NDR, RTO and COD in one placePartlyUsuallyYes

07 / QUESTIONS, ANSWERED

Courier management,
answered.

Last updated

What is a courier management system?

A courier management system is software that lets a business ship parcels through several courier companies from one account: compare courier rates, choose a courier, create the airway bill (AWB) and shipping label, schedule pickup, track delivery, and settle cash on delivery (COD) and courier invoices.

How does a courier management system work?

You create a shipment, the system checks which couriers serve the pickup and delivery pincodes and at what rate, and assigns one by your rules or by AI. It then creates the AWB and label, schedules the pickup and tracks the parcel, and routes failed deliveries, returns and COD into workflows. ShipX runs all of this from one dashboard.

What is the best courier management system in India?

The best one is the one that fits how you ship. Check for several couriers in one account, rate comparison per parcel, courier allocation rules, NDR and RTO workflows, COD remittance tracking, an API, and Shopify or WooCommerce if you sell there. Adloggs ShipX adds same-city delivery with Adloggs riders, a reseller model for agencies and AI courier selection; its pilot programme opens in 2027.

How do I choose the best courier for each parcel?

Compare couriers per parcel, not per contract: pincode serviceability, rate for the weight slab, promised delivery time, and the courier's success rate on that lane, especially for COD. ShipX does this with your rules at launch, and from 2028 LoggiAI scores every courier on each lane and picks the best one per parcel.

How can I compare courier rates in India?

A courier management system shows every courier's rate for the same parcel side by side, based on the pickup and delivery pincodes, weight (including volumetric weight), payment mode and zone. In ShipX, rates are compared for every shipment before a courier is assigned.

What is NDR in courier delivery?

NDR stands for non-delivery report: the courier's notice that a delivery attempt failed, with a reason such as customer not available, wrong address or refused. Each NDR needs a quick decision to reattempt, update the address or return the parcel.

How can ecommerce sellers reduce RTO?

Act on every NDR quickly, confirm address and intent with the customer before a reattempt, choose couriers with a better success rate for COD at that pincode, and nudge risky COD orders to prepaid. ShipX puts NDRs in one queue at launch, automates customer confirmation on WhatsApp in the Scale phase, and adds RTO prediction in 2028.

How does COD remittance work?

The courier collects cash on delivery and transfers it to the seller on a set cycle after delivery. In ShipX you see the COD amount for every shipment as collected, in transit and remitted.

What is early COD?

Early COD pays out cash from delivered COD orders before the standard remittance cycle, which helps sellers with working capital. In ShipX, early COD arrives in the Scale phase.

What is the difference between a courier aggregator and a courier management system?

A courier aggregator gives you several couriers' rates through one account. A courier management system also runs the operation: allocation rules, labels and pickups, tracking across couriers, NDR and RTO workflows, and COD and invoice reconciliation. ShipX is a courier management system that also adds Adloggs riders for same-city delivery and a reseller model for agencies.

Can I ship intercity and same-city parcels from one account?

Yes. In ShipX, courier partners carry intercity parcels, and Adloggs riders and partner agencies handle same-city delivery and first-mile pickup, all from the same account and tracking view.

How can a delivery agency resell shipping services?

With a courier reseller platform: onboard your own merchants, ship on their behalf, set markup rate cards over the courier cost and track commission per shipment. ShipX supports this at launch, and in the Scale phase agencies also earn for first-mile pickups and same-city deliveries.

Which courier companies will ShipX support?

ShipX launches with three national courier partners and grows to five or more in the Scale phase. Partner names will be announced as agreements are signed. Same-city parcels can also go with Adloggs riders and partner agencies.

Does ShipX have an API and Shopify integration?

The ShipX API and webhooks are available from launch, with a sandbox for testing. Shopify and WooCommerce integrations arrive in the Scale phase.

When can I start using ShipX?

The pilot programme opens in 2027 with a small group of brands and agencies. Book a demo to join early access and tell us what you ship.

EARLY ACCESS

Ship smarter from
day one of the pilot.

Early-access brands and agencies get onboarding support and a direct line to the ShipX product team. Book a demo and tell us what you ship.

Run a delivery agency or fleet?

  1. 01
    Launch · pilot 2027

    Multi-courier shipping, AWB and labels, pickups, tracking, NDR queue, COD view and agency resell.

  2. 02
    Scale · late 2027

    WhatsApp NDR, early COD, weight disputes, Shopify and WooCommerce, five or more couriers.

  3. 03
    Intelligence · 2027

    AI courier selection with LoggiAI, RTO prediction and ETA prediction.